While I was working yesterday I received a twitter from Don McAlister talking about Geoff Smith's new album. I headed over to the site and checked it out - decided to download it. I posted a quick message in twitter about getting the new album, and within minutes Geoff Smith himself direct messaged me to see how the experience went.
I got instant feedback from the artist himself - the internet makes direct contact to people you never thought was possible before - while I know this concept is neither new or revolutionary, it's a wonderful feeling when it happens to you. There is more to this story as well...
I had thought I purchased the album, as I settled down after dinner to actually pull the feed from my email and download the album I had come to the conclusion that my paypal transaction had never gone through. So after spending 10 minutes trying to find my RSA keyfob I logged in and purchased the album. I got the standard email but had issues finding the link for the album. Once again I posted a twitter message and quickly Geoff responded.
Because twitter was having issues (normal really) the ability to communicate with Geoff had broken down for the night, But when I got into the office this morning, there were 2 emails, one from Geoff and one from Klaus - both of them asking what they can do to help me. A few email exchanges later with Klaus and the issue was resolved.
I was so happy with the service I received from Geoff and Klaus I had to let everyone know.
2 comments:
Excellent to hear such a great story!
Warms the cockles of your heart!
I have to say - Vera Software, Geoff Smith and Don McAlister from ScreenCastsOnline have all been absolutely brilliant with their support.
Coming from an IT support point of view, I regard that as a high compliment.
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