Wednesday, July 2, 2008

Why I love the internet


While I was working yesterday I received a twitter from Don McAlister talking about Geoff Smith's new album. I headed over to the site and checked it out - decided to download it. I posted a quick message in twitter about getting the new album, and within minutes Geoff Smith himself direct messaged me to see how the experience went.

I got instant feedback from the artist himself - the internet makes direct contact to people you never thought was possible before - while I know this concept is neither new or revolutionary, it's a wonderful feeling when it happens to you. There is more to this story as well...

I had thought I purchased the album, as I settled down after dinner to actually pull the feed from my email and download the album I had come to the conclusion that my paypal transaction had never gone through. So after spending 10 minutes trying to find my RSA keyfob I logged in and purchased the album. I got the standard email but had issues finding the link for the album. Once again I posted a twitter message and quickly Geoff responded.

Because twitter was having issues (normal really) the ability to communicate with Geoff had broken down for the night, But when I got into the office this morning, there were 2 emails, one from Geoff and one from Klaus - both of them asking what they can do to help me. A few email exchanges later with Klaus and the issue was resolved.

I was so happy with the service I received from Geoff and Klaus I had to let everyone know.

2 comments:

Don said...

Excellent to hear such a great story!

Warms the cockles of your heart!

Baldingnerd said...

I have to say - Vera Software, Geoff Smith and Don McAlister from ScreenCastsOnline have all been absolutely brilliant with their support.

Coming from an IT support point of view, I regard that as a high compliment.